At NUCO Travel, we are committed to maintaining the trust and confidence of our passengers, visitors to our website, and subscribers to our mailing list. Here you will find information on how we treat the data which we collect from passengers, visitors to our website, or when someone subscribes to our mailing list.
TYPES OF DATA WE COLLECT
This is collected and maintained through our online booking system at the time of creating a user account and while booking a holiday with NUCO Travel.
We collect the following essential information from our passengers: full name, email address, mobile number, gender, date of birth and nationality. We may also collect booking information such as, but not limited to: booking options, dietary requirements, medical conditions and next of kin details. Information is collected to enable us to provide the service level our passengers expect while on holiday.
Both essential and booking information may be shared with our suppliers to be able to provide you with the service or product you have booked; your information may also be shared with your group leader(s) to enable them to communicate important information regarding your holiday. Where such sharing is required only the minimum amount of data required to provide said service will be disclosed. Any sharing of data will be solely for the delivery of the holiday you have booked and not for any marketing purposes.
To offer the best possible service while on holiday, our resort reps and security personnel have access to your information through our rep mobile app. Access to your information is granted on a short term basis and revoked once you return from your holiday.
To travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination. You are advised to check these requirements before travel. Even if not mandatory, we may exercise our discretion to assist the relevant authorities, where appropriate.
Any refunds owed to our passengers are processed by bank transfer. To carry out this transaction we are required to collect your bank details. For UK transactions this is the account holder name, account number and sort code. For international transactions this is the account holder name, IBAN, SWIFT/BIC code and bank address. This information is deleted from our database once the refund has been processed.
As part of the registration process for our mailing list, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third party provider, MailChimp, to send emails to our mailing list. We gather statistics regarding email openings and clicks using industry standard technologies to help us monitor and improve our email content. For more information, please see MailChimp’s privacy notice.
You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing firstname.lastname@example.org.
Registering your account through Facebook
If when creating your NUCO user account you opted to “Log in with Facebook” we store your unique Facebook ID. This information is required to enable you to use the “Log in with Facebook” functionality of our user account system.
VISITORS TO OUR WEBSITE
If you have registered through our website or booking system, your computer will store an identifying code in the cookie which will save you having to type in your email address each time you return to the site. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose.
When someone visits www.nucotravel.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google Analytics to make, any attempt to find out the identities of those visiting our website.
ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to view, amend or delete the personal information that we hold. Email your request to our data protection officer Daniel Nugent at email@example.com